As a new client of PharmCare Services, I’d like to share a recent experience, and a great experience at that. I am the Director of Pharmacy Services of an international assistance company located in Southern Calif. We offer international travel patients many services worldwide, as it pertains to their healthcare needs.

In the way of a case study, our organization had been called upon to assist a 33 y.o., female, USA citizen, stranded in a hotel near Heathrow London Airport. She had tested positive for COVID and was ordered quarantined for an extended period. She was on maintenance medication for severe hypertension and had run out due to her unexpected layover. Our tele-health division had visited with her, but we were advised the UK does not allow USA licensed physicians to prescribe medication and be fulfilled in UK pharmacies. On a normal day, alternative options are available. In this particular case, there were many obstacles. Amongst them, it was a holiday weekend, the quickest commercial shipper was 3 days out, the medication was a first-generation anti-hypertensive and a rarely used strength, thus seldom stocked by most pharmacies, and finally, communicating between 3 different time zones, presented logistical challenges. Long story short, we contacted the team at PharmCare Services, and within 8 hours, and even overnight, they had arranged for a local UK based physician to visit with the patient tele-phonically, found the rarely available medication at a UK pharmacy just 2.5 miles from the airport hotel, and then arranged for a concierge’ delivery direct to the patient’s hotel room, all at a very reasonable cost to us. Bottom line, the patient did not miss one dose and rested well. As mentioned earlier, on a normal day, this wouldn’t have been such a challenge. This was not a normal day, and the PharmCare Services team was able to rise to the occasion with remarkable response time. In our business, successful outcomes are all that matter. Our experience with PCS was a total success !